Terms and Conditions

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VERSION 1. DATED 01.11.2022

GENERAL TERMS OF USE OF THE SERVICES

1. INTRODUCTION: KEY DEFINITIONS AND WHAT MAKES UP YOUR TERMS OF

USE

1.1. The following definitions are used in these terms and conditions:

1.1.1. “Access Device” means any electronic means of accessing the Services, includ-

ing, but not limited to, computers, smartphone devices, feature phones, tablet

devices, touch devices or any home entertainment system such as video games

consoles and smart TVs (or by any other remote means);

1.1.2. “Bonus Terms” means any terms and conditions and/or rules with regard to

promotions, bonuses and special offers which may apply to any part of the Ser-

vices from time to time;

1.1.3. “General Terms” means the terms and conditions set out in this document;

1.1.4. “Operator” means the company operating the Website;

1.1.5. “Privacy Policy” means the Operator’s privacy policy accessed via the Privacy

Policy link, which is an inseparable part of these Terms and Conditions;

1.1.6. “Rules” means the Betting Rules and the Game Rules specifically applicable to

the relevant type of betting and/or gaming, as identified in more detail further;

1.1.7. “Refund” means a reversal of a means as per request of a Player deposited in

the Player Account not used for the Services.

1.1.8. “Services” means, as appropriate, the services offered for the time being by the

Operator through the Website and/or via any Access Device application;

1.1.9. “Terms of Use” means (a) the General Terms; (b) the Privacy Policy; (c) where

appropriate under the relevant Rules, Bonus Terms and Additional Terms appli-

cable to the Services that are being used by You; and

1.1.10. “Website” means the website or any respective page, subpage, subdomain or

section thereof from time to time, located at or accessible via the domain name.

1.2. By using and/or visiting any section of the Website, or by opening an account with

the Operator through the Website, You agree to be bound by the Terms of Use

and You accordingly: (a) agree to the use of electronic communications in order to

enter into contracts; and (b) waive any applicable rights or requirements which re-

quire a signature by hand, to the extent permitted by any applicable law; (c) agree,

that in order to use our service you are requested to provide us with certain per-

sonal information which shall be processed on the basis of our Privacy Policy. The

1.3. In addition, where You play any game, or place a bet using the Services, or other-

wise use the Services, You agree to be bound by Rules of any game You play

(“Game Rules”), as set out under the relevant general Help section and any Rules

tabs, in respect of any new games, the rules applicable to such game; any Bonus

Terms; any terms and conditions relating to withdrawals and any other terms ap-

plicable to the Services and/or which You are required to confirm Your agreement

to as part of the Services.

VERSION 1. DATED 01.11.2022

1.4. The original text of the Terms of Use is in English and any interpretation of them

will be based on the original English text. If the Terms of Use or any documents or

notices related to them are translated into any other language, the original English

version will prevail.

1.5. Please read the Terms of Use carefully before accepting them. Once You have

accepted the Terms of Use, please print the Terms of Use and store them, along

with all confirmation emails, additional terms, transaction data, game rules, fair

deal rules and payment methods relevant to Your use of the Website. Please note

that the Terms of Use are subject to change, as set out in paragraph 3 below.

1.6. If You do not agree to accept and be bound by the Terms of Use please do not

open an account, and/or continue to use Your Account. Your continued use of any

of the Services will constitute acceptance of the Terms of Use which we have noti-

fied You are in force from time to time.

1.7. For the avoidance of doubt, each and all sections of the Website are governed by

the Terms of Use, and You should ensure at all times that Your use of the Ser-

vices is in accordance with the Terms of Use.

2. GENERAL TERMS

2.1. The Terms of Use shall be agreed between You and the Operator. All information

on the Website is provided by the Operator.

2.2. In the event of any inquiries and complaints, please direct them to the Operator.

2.3. Operator in these Terms and Conditions is referred to as “We”, “Us”, “Our”, “Man-

agement”, “Site” or “Company” that you enter contract with. The Player and regis-

tered Account Holder shall be referred to as “You”, “Yours”, “Customer” or “The

Player”.

2.4. In the case of terms and conditions relating to monies held in Your Account from

time to time, to any Operator which holds such money and shall (where appropri-

ate) be deemed to include our agents, partners, and suppliers.

3. CHANGES TO THE TERMS OF USE

3.1. We may need to change the Terms of Use from time to time for a number of rea-

sons, including (without limitation) for commercial reasons, to comply with law or

regulations, to comply with instructions, guidance or recommendations from a reg-

ulatory body, or for customer service reasons. The most up-to-date Terms of Use

can be accessed from the Terms and Conditions link in the footer section of the

Website.

3.2. Where we wish to make substantial changes to the Terms of Use, we will give You

as much prior notice of such changes as is reasonably practicable via one of the

methods set out in paragraph 3.3. For minor or insubstantial changes, we may not

give You any notice of such changes, so You are advised to review the Terms of

Use through the Terms and Conditions link on the Website on a regular basis.

3.3. Where we make changes to the Terms of Use which we wish to notify You of, we

will do so by such method of notification as we may, in our discretion, deem ap-

propriate.

VERSION 1. DATED 01.11.2022

4. OPENING YOUR ACCOUNT

4.1. In order to place a bet or play a game using the Services, You will need to open an

account with the Operator (“Your Account” or “Account”).

4.2. In order to open Your Account for use with the Services, You can:

4.2.1. click on Sign Up on the Website and follow the on-screen instructions; or

4.2.2. open by such other Account opening method as shall, from time to time be of-

fered by the Operator;

4.3. When You open Your Account, You will be asked to provide us with personal in-

formation, including Your name and date of birth and appropriate contact details,

including an address, telephone number and e-mail address (“Your Contact De-

tails”). You may update Your Contact Details from time to time by contacting Cus-

tomer Services; or through the My Account management page on the Website: or

by such other method as shall, from time to time, be offered by the Operator.

4.4. In opening Your Account, You warrant that:

4.4.1. You understand and accept the risk that, by using the Services, You may, as well

as winning money, lose money;

4.4.2. You are: (a) over 18 years of age; and (b) above the age at which gambling or

gaming activities are legal under the law or jurisdiction that applies to You (the

“Relevant Age”);

4.4.3. gambling is not illegal in the territory where You reside;

4.4.4. You are legally able to enter into contracts;

4.4.5. You have not been excluded from gambling; and

4.4.6. You have not already had an Account closed by us for any reason.

4.5. Your Account must be registered in Your own, correct, name and personal details

and it shall only be issued once for You and not duplicated through any other per-

son, family, household, address (postal or IP), email address, Access Device or

any environment where Access Devices are shared (e.g. schools, workplaces,

public libraries etc.) and/or account in respect of the Services. Any other accounts

which You open with us, or which are beneficially owned by You in relation to the

Services shall be “Duplicate Accounts”. We may close any Duplicate Account

(but shall not be obliged to do so). If we close a Duplicate Account:

4.5.1. all bonuses, free bets and winnings accrued from such bonuses and free bets

obtained using that Duplicate Account will be void and forfeited;

4.5.2. we may, at our entire discretion, void all winnings and refund all deposits (less

amounts in respect of void winnings) made in respect of that Duplicate Account

and, to the extent not recovered by us from the relevant Duplicate Account, any

amounts to be refunded to us by You in respect of a Duplicate Account may be

recovered by us directly from any other of Your Accounts (including any other

Duplicate Account); or

VERSION 1. DATED 01.11.2022

4.5.3. we may, at our entire discretion, allow usage of the Duplicate Account to be

deemed valid in which case all losses and stakes placed by or for You through

the Duplicate Account shall be retained by us.

5. VERIFICATION OF YOUR IDENTITY; ANTI-MONEY LAUNDERING REQUIRE-

MENTS

5.1. You warrant that:

5.1.1. the name and address You supply when opening Your Account are correct; and

5.1.2. You are the rightful owner of the money which You at any time deposit in Your

Account.

5.2. By agreeing to the Terms of Use You authorize us to undertake any such verifica-

tion checks from time to time as we may require ourselves or may be required by

third parties (including, but not limited to, regulatory bodies) to confirm these facts

(the “Checks”). You agree that from time to time, upon our request, You may be

required to provide additional details in respect of any of such information You

have provided us, including in relation to any deposits which You have made into

Your Account.

5.3. Whilst we are undertaking any Checks from time to time, we may restrict You from

withdrawing funds from Your Account and/or prevent access to all or certain parts

of the Website. Please note that we may from time to time re-perform the Checks

for regulatory, security or other business reasons. If any such restrictions cause

You a problem, please contact us.

5.4. In certain circumstances we may have to contact You and ask You to provide fur-

ther information to us directly in order to complete the Checks. For this purpose,

we will be entitled, at our sole discretion, to require that You provide us with a no-

tarized ID or any equivalent certified ID according to the applicable law of Your ju-

risdiction or otherwise, proof of address, utility bills, bank details, bank statements

and bank references and any documentation that validates your source of funds,

or request video identification (video call, or other means of video identification at

our sole discretion). Until such information has been supplied to our satisfaction

we may prevent any activity to be undertaken by You in relation to the Account or

we may, where we reasonably believe that deliberately incorrect information has

been provided by You, keep any amount deposited on the Account following the

closure of the Account by us.

5.5. It may be an offence for persons under the Relevant Age to make use of the Web-

site. If we are unable to confirm that You are the Relevant Age then we may sus-

pend Your Account until such time that we are able to confirm that You are the

Relevant Age. If You are subsequently proven to have been under the Relevant

Age at the time You made any gambling or gaming transactions with us, then:

5.5.1. Your Account will be closed;

5.5.2. all transactions made whilst You were underage will be made void, and all related

funds deposited by You will be returned by the payment method used for the

deposit of such funds, wherever practicable;

5.5.3. any deposits made whilst You were under the Relevant Age will be returned to

You; and

VERSION 1. DATED 01.11.2022

5.5.4. any winnings which You have accrued during such time when You were under

the Relevant Age will be forfeited by You (and shall be deducted from the

amount of any deposit returned under paragraph 5.5.3) and You will return to us

on demand any such funds which have been withdrawn from Your Account.

6. KNOW YOUR CLIENT POLICY

6.1. To make the Verification process as easy as possible, here are a few hints for

when you send in your documents:

• Each document must be sent as a separate image

• Photo Captured images are preferred, but if you’d rather scan your documents,

send them as a .jpeg

6.2. When you take your picture:

• Be sure that the first 6 and the last 4 digits of your credit card number should be

visible, and CVV should be hidden

• Your picture must be in focus and all the text easy to read

• Your full passport photo page or ID must be in shot, don’t leave any bits out or

cover with your hand or fingers

• Your lighting must be good, to stop any glare don’t use flash

6.3. We need all of this because it’s part and parcel of gambling responsibly – and the

applicable law requires it.

6.4. Why do I need to verify my account?

• When you sign up for a new account we check that you are over 18 and we verify

that you are who you say you are, (a process called Know Your Customer

‘KYC’). It’s part and parcel of gambling responsibly, and something that the law

requires us to do.

6.5. What do I need to provide?

To verify your age, we will accept one of the following documents:

• Passport (recommended)

• Driving license

• National ID Card

• Payment card (note that first 6 and last 4 digits should be visible and CVV should

be hidden).

Card data shall not be collected and stored by Us without PCI DSS.

To verify your identity (KYC) we may need additional documents which could also in-

clude:

• Signed Credit Agreement

• Utility Bill (less than 3 months old)

• Bank Statement (less than 3 months old)

Make sure your documents are in acceptable condition.

VERSION 1. DATED 01.11.2022

6.6. How can I send you my documents?

The quickest and easiest way to verify your account is online.

You can also send the documents via email.

Here are a few tips on how to get it right first time:

Sending your documents via email

• Take a photo of each of your documents and save the photos (or, scan them and

save as a .jpeg)

• Open the email account that you used to register for our Website

• Open a new email, addressed to us

• Attach the photos

• Enter your account number or username in the ‘Subject’ bar at the top of your

• Press ‘Send

When you register for an account, on the account registration page, we’ll need you to

provide certain information for security reasons:

• Your name and contact details, including a valid email address which needs to be

unique to your account

• Your date of birth – you must be at least 18 years old

• A unique username (your username may contain only letters, numbers, under-

score and hyphen symbols) and a password which means only you can access

your account

• Your valid phone number which needs to be unique to your account

• Your country of residence

Our registration page checks your details as you enter them and will let you know if

there’s a problem, so you can make any changes you need to before you click on the

‘Create My Account’ button.

For legal reasons when travelling abroad you may not be able to access your account.

We are unable to accept accounts or offer any of our products or services to Cli-

ents resident in the following countries: Afghanistan, Angola, Barbados, Cuba,

Comoros, Djibouti, East Timor, Eritrea, Faroe Islands, French Polynesia, Gambia,

Grenada, Iran, Iraq, Japan, Libya, North Korea, Samoa, South Sudan, USA, US Mi-

nor Outlying Islands, France, Spain, The Netherlands, the Dutch Caribbean Is-

lands; Curaçao, Aruba, Bonaire, St. Maarten, St. Eustatius and Saba.

Some of our products or services have additional restricted territories: please

check Annex 1 “The list of Game providers and restricted territories”.

The list of game providers and restricted territories, where from the Clients are not ac-

cepted may be amended from time to time.

7. USERNAME, PASSWORD, PIN and CUSTOMER INFORMATION

7.1. After opening Your Account, You must take all reasonable steps to avoid disclos-

ing (whether deliberately or accidentally) Your username, password and/or ac-

VERSION 1. DATED 01.11.2022

count number to anyone else, including (where practicable) ensuring that up-to-

date security software is downloaded onto Your Access Device.

7.2. All transactions made where Your username and password and/or account num-

ber have been entered correctly will be regarded as valid, whether or not author-

ized by You, and we shall not be liable for any claims in the event that You dis-

close Your username, password or account number to anyone else (whether de-

liberately or accidentally).

7.3. If You have lost or forgotten Your Account details, or have a reason to believe that

such details are known to an unauthorized third party, please contact us immedi-

ately for a replacement.

8. DEPOSITS, WITHDRAWALS AND REFUNDS FROM YOUR ACCOUNT

8.1. If You wish to participate in the Services, You must deposit monies into Your Ac-

count from an account or source of which You are the account holder. Such mon-

ies may (subject to paragraph 5) then be used by You to place bets or play games.

If You use a payment method in respect of which You are not the account holder,

we reserve the right to treat any deposit into the Account as being invalid (and any

winnings arising from such deposit as void) pending the satisfactory completion of

all relevant Checks.

8.2. Withdrawals (including – Refunds) shall be provided within 7 (seven) days’ time

after completion of KYC and approval of Your Account. Please note, that Refunds

are performed only if there was no game activity on Your account after deposit of

respective amount of monies that are reclaimed by you as Refund. All other with-

drawals from Your Account will be considered as pay-out of your winnings gener-

ated as a result of use of the Services.

8.3. In order to request a Refund or any other withdrawal, please contact our support

by email and provide all documents as requested by the support in order to com-

plete Your KYC. List of the documents required to complete Your KYC procedure

shall be denoted in the email sent to You by our support.

8.4. Please note, that Refunds may be requested not later than 7 (seven) days after

deposit of respective means to Your Account. After this term all withdrawals shall

be considered as pay-out of your winnings generated a result of use of the Ser-

vices.

8.5. Withdrawals shall be provided within 7 (seven) days’ time after completion of KYC

and approval of Your Account. For the avoidance of doubt Your Account shall not

be used by You as a bank account and, should we become aware of deposits into

and withdrawals (including charge-back) from Your Account without commensu-

rate betting or gaming activity, we reserve the right to deduct an administration

charge (whether or not we close or suspend the account). Monies deposited with

us in Your Account shall not attract interest. The time period, when you can expect

your withdrawal at your personal bank account, depends on operation of respec-

tive payment service provider or bank. For avoidance of doubt upon your request

we can confirm pay-out of the monies requested by You, should that be neces-

sary.

8.6. To the extent required by Your local law or tax or other authorities You are re-

sponsible for reporting Your winnings and losses arising from the Services.

VERSION 1. DATED 01.11.2022

8.7. You can set a deposit limit on Your Account in any one day. For details of how to

set up a deposit limit please contact us. Any confirmed reductions to your deposit

limit will be of immediate effect.

8.8. Subject to terms of Closure of Your Account or any other terms set out in these

Terms and Conditions or any amendments thereof, You may request withdrawal of

funds from Your Account at any time provided that:

8.8.1. all payments made into Your Account have been confirmed as cleared and none

have been charged-back, reversed or otherwise cancelled;

8.8.2. any Checks referred to Verification of Your Identity; Money Laundering Require-

ments have been completed by us to our satisfaction; and

8.8.3. You have complied with any other relevant withdrawal conditions affecting Your

Account (e.g. any applicable Bonus Terms).

8.9. On any withdrawal approved by us, provided that You give us sufficient infor-

mation as to how the funds should be transferred to You, we will return the rele-

vant funds to You (less charges incurred or any other amount required to be de-

ducted from Your withdrawal in order to comply with any applicable law).

8.10. We will attempt to accommodate Your request regarding the payment method and

currency of payment of Your withdrawal. This, however, cannot be guaranteed.

Therefore, we may process and pay withdrawals in a different payment method

than the one requested by You, such as through different payment providers, a

bank draft or wire transfer (any charges associated with relevant payment meth-

ods are set out in the Website). Similarly, in certain cases, the currency of Your

withdrawal may not be the currency in which Your deposit was made or that was

otherwise requested by You and, in circumstances where we are required to con-

vert Your deposits between different currencies, the conversion rate used by us

will set upon our discretion.

8.11. Inactive Account Fee. If You do not use Your Account for betting or gaming, mak-

ing a deposit, withdrawal or transfer, or if it is otherwise inactive, for a period of at

least 6 consecutive months then it will be an “Inactive Account”. All Inactive Ac-

counts will incur a fee (“Inactive Account Fee”). Inactive Account Fee is 50 EUR

per month. We will notify You when Your Account becomes an Inactive Account,

and at least 14 days before any Inactive Account Fee is deducted from it.

8.12. LIMITATIONS: We can set on our own discretion minimal and maximal size of de-

posit for you. The minimal size of withdrawal is 10 EUR.

8.13. All payout requests are processed in the order of the queue within 72 hours if the

requested amount does not exceed 1000 EUR or the equivalent in another curren-

cy and up to 7 days in case the requested amount exceeds 1000 EUR.

8.14. Withdrawals are processed without commission. Commission for the deposit de-

pends only on the user’s payment system.

9. BONUSES

9.1. Operator reserves the right to remove, add or change any bonus that is available

in the account of any Client and has not been claimed. Any claimed and active bo-

nus will not be removed by Operator under regular circumstances.

VERSION 1. DATED 01.11.2022

9.2. Bonuses might have wagering requirements attached to them. These require-

ments will be appropriately displayed before the Customer decides to use a bonus

when wagering requirements are applicable. Withdrawal amounts will be only pos-

sible for the real money balance the bonus money balance upon withdrawal will be

lost. Operator has the right to choose which game and service contributes what

amount to the wagering requirements. The wagering requirements have a mini-

mum of 15 times the amount of bonus and the real money sum contributing to the

bonus figure.

9.3. Bonuses can be received once per person (Client), per household, per address,

per mobile phone, per shared computer and per shared IP address. Risk-free bets

on any games or services do not count toward the wagering requirements. Win-

nings from free spins are added to the real money balance.

9.4. The maximum amount of money to be won from a no deposit free spin bonus and

gameplay with mentioned bonus funds is 50 EUR or any other currency equiva-

lent. Any winnings exceeding 50 EUR without making a real money deposit will be

void and will be kept by Operator. Example, a customer receives a no deposit free

spins bonus. The free spins get played out and the customer wins 10 EUR. The

customer proceeds to play other games and wins 90 EUR, totaling 100 EUR in the

Operator’s cashier. In this case the customer has exceeded the cap of 50 EUR

winnings, 50 EUR will be available for withdrawing and 50 EUR will be kept by

Operator.

9.5. The maximum bet when having an active bonus is EUR 5 per spin or EUR 0.5 per

bet line. Operator reserves the right to void bets and wager turnovers resulting

from larger bets made on games and/or services of Operator.

9.6. Operator reserves the right to impose various restrictions to different countries

where Clients may reside regarding bonuses for reasons undisclosed. We further

reserve the right to offer specific bonuses to individual clients or client groups and

their termination, change or other alteration without explanation and/or compensa-

tions in any form.

9.7. If a client or a group of clients are abusing casino bonuses, Operator has the right

to confiscate any wins thereof and to close the clients account(s). Abusive behav-

ior towards bonuses and/or bonus abuse means:

9.7.1. A Client places bets and/or wagers amounting to the maximum allowed per bo-

nus terms to raise the variance in order increase the balance

9.7.2. A Client lowers the bet and/or wager size after a big win and changes the game

to one with a lower volatility

9.7.3. A Client makes deposits to cap out the bonus amount but not more. Applicable to

match bonuses of 50% and above

9.8. After the account has been flagged as bonus abusing it is forbidden to use any

other bonuses and/or participate in promotions at Website.

10. LEGAL USE OF THE WEBSITE

10.1. Access to or use of the Website or any of the Services via the Website may not be

legal for some or all residents of or persons in certain countries. We do not intend

that the Website should be used for betting, gaming or any other purposes by per-

VERSION 1. DATED 01.11.2022

sons in countries in which such activities are illegal, which includes the United

States of America and those territories listed in the Website. The fact that the

Website is accessible in any such country, or appears in the official language of

any such country shall not be construed as a representation or warranty with re-

spect to the legality or otherwise of the access to and use of the Website, and the

making of deposits or receipt of any winnings from Your Account. The availability

of the Website does not constitute an offer, solicitation or invitation by us for the

use of or subscription to betting, gaming or other services in any jurisdiction in

which such activities are prohibited by law.

10.2. It is Your responsibility to determine the law that applies in the location in which

You are present. You should ensure that You will be acting legally in Your jurisdic-

tion in opening Your Account and/or using the Website and You represent, warrant

and agree that You will do so.

10.3. If it becomes apparent to us that You are resident in a country in which the use of

the Website is not legal or You are using the Website from a country in which the

use of the Website is not legal, we shall be entitled immediately to close Your Ac-

count, in which case any balance on the Account on the date of such closure will

be refunded to You as soon as it is practicable for us to do so.

11. PLACING YOUR BET AND/OR GAMING USING THE SERVICES

11.1. In order to place a bet or access a Service you should follow the instructions pro-

vided at the respective section of the Website.

11.2. It is Your responsibility to ensure that the details of any bet, stake or similar trans-

action that you place using the Services (a “Transaction”) are correct when using

the Website (either directly, through an application or otherwise) in accordance

with the relevant Game Rules, as appropriate.

11.3. Your Transaction history can be accessed by you by clicking My Account on the

Website, or through our Customer Services team (including by opting to receive a

written statement).

11.4. We reserve the right to refuse the whole or part of any Transaction requested by

You at any time in our sole discretion, or where You have breached the Terms of

Use. No Transaction is accepted by us until You have given the appropriate con-

firmation (or it has otherwise been accepted by us) in accordance with paragraph

11.2. If You are in any doubt as to whether a Transaction has been accepted suc-

cessfully, You should contact us.

11.5. Once a Transaction has been accepted by us, You cannot cancel the transaction

unless we agree otherwise.

11.6. In respect of gaming, the relevant Game Rules shall set out the point at which no

further stakes or bets will be accepted by us.

11.7. We may cancel or amend a Transaction due to Collusion, Cheating, Fraud and

Criminal Activity, Errors or Omissions, as well because terms set out for Verifica-

tion of Your Identity.

12. REMOTE GAMING OR BETTING

12.1. Where You are accessing the Services via an electronic form of communication

VERSION 1. DATED 01.11.2022

You should be aware that in relation to Your use of the Website for the placing of

bets or playing of games:

12.1.1. You may be using a connection or equipment which is slower than such equip-

ment used by others and this may affect Your performance in time critical

events offered via the Website;

12.1.2. You may encounter system flaws, faults, errors or service interruption which will

be dealt with in accordance with IT Failure as below;

12.1.3. the Game Rules for each event or game offered via the Website are available

and should be considered by You prior to Your use of the Services offered via

the Website.

13. COLLUSION, CHEATING, FRAUD AND CRIMINAL ACTIVITY

13.1. The following practices (or any of them) in relation to the Services:

• abuse of bonuses or other promotions; and/or

• using unfair external factors or influences (commonly known as cheating, includ-

ing, but not limited to arbitrage betting/sure bets); and/or

• taking unfair advantage (as defined below);

• opening any Duplicate Accounts; and/or

• undertaking fraudulent practice or criminal activity (as defined below),

• multiple betting on the same outcome of one event,

constitute “Prohibited Practices” and are not permitted and will constitute a materi-

al breach of the Terms of Use. We will take all reasonable steps to prevent and de-

tect such practices and to identify the relevant players concerned if they do occur.

Subject to the above, however, we will not be liable for any loss or damage which

You may incur as a result of any Prohibited Practices, and any action we take in re-

spect of the same will be at our sole discretion.

13.2. If You suspect a person is engaged in any Prohibited Practice, You shall as soon

as reasonably practicable report it to us by e-mailing Customer Services.

13.3. You agree that You shall not participate in or be connected with any form of Pro-

hibited Practice in connection with Your access to or use of the Services.

13.4. If:

13.4.1. we have reasonable grounds to believe that You have participated in or have

been connected with any form of Prohibited Practice (and the basis of our belief

shall include the use by us (and by our gaming partners and our other suppliers)

of any fraud, cheating and collusion detection practices which are used in the

gambling and gaming industry at the relevant time); or

13.4.2. You have placed bets and/or played online games with any other online provid-

er of gambling services and are suspected (as a result of such play) of any Pro-

hibited Practice or otherwise improper activity; or

13.4.3. we become aware that You have “charged back” or denied any of the purchas-

es or deposits that You made to Your Account; or

VERSION 1. DATED 01.11.2022

13.4.4. in our reasonable opinion your continued use of the Services may be detri-

mental to our regulated status, including our continued ability to be licensed by

the Licensing Authority; or

13.4.5. You become bankrupt or suffer analogous proceedings anywhere in the world,

then, (including in connection with any suspension and/or termination of Your

Account) we shall have the right, in respect of Your Account (and/or any other

account held by You with an Operator) to withhold the whole or part of the bal-

ance and/or recover from the account the amount of any deposits, pay-outs,

bonuses or winnings which have been affected by or are in any way attributable

to any of the event(s) contemplated in this paragraph 13.4. The rights set out in

this paragraph 13.4 are without prejudice to any other rights (including any

common law rights) that we may have against You, whether under the Terms of

Use or otherwise.

13.5. For the purposes of Terms of Use:

13.5.1. “fraudulent practice” means any fraudulent activity engaged in by You or by

any person acting on Your behalf or in collusion with You, and shall include,

without limitation: (a) fraudulent charge-backs and rake-back activity; (b) the

use by You or any other person who was participating in the same game as You

at any time, of a stolen, cloned or otherwise unauthorized credit or debit card,

as a source of funds; (c) the collusion by You with others in order to gain an un-

fair advantage (including through bonus schemes or similar incentives offered

by us); (d) any attempt to register false or misleading account information; and

(e) any actual or attempted act by You which is reasonably deemed by us to be

illegal in any applicable jurisdiction, made in bad faith, or intended to defraud us

and/or circumvent any contractual or legal restrictions, regardless of whether

such act or attempted act actually causes us any damage or harm;

13.5.2. “criminal activity” shall include, without limitation, money laundering and any

offence under any law or regulation in Your country, where you are playing from

or where your IP has been registered; and

13.5.3. “unfair advantage” shall include, without limitation:

• the exploitation of a fault, loophole or error in our or any third party’s software

used by You in connection with the Services (including in respect of any game);

• the use of third-party software or analysis systems; or

• the exploitation by You, of an Error as defined below, in any case either to Your

advantage and/or to the disadvantage of us or others.

13.6. In exercising any of our rights in relation to a Prohibited Practice, we shall use all

reasonable endeavors to ensure that, while complying with our regulatory and oth-

er legal obligations, we exercise such rights in a manner which is fair to You and to

our other Clients.

13.7. We reserve the right to inform relevant authorities, other online gaming or gam-

bling operators, other online service providers and banks, credit card companies,

electronic payment providers or other financial institutions of Your identity and of

any suspected Prohibited Practice by You, and You shall cooperate fully with us to

investigate any such activity.

14. CLOSURE OF YOUR ACCOUNT; TERMINATION OF THE TERMS OF USE

VERSION 1. DATED 01.11.2022

CLOSURE AND TERMINATION BY YOU

14.1. Provided that Your Account does not show that a balance is due to us, You are

entitled to close Your Account and terminate the Terms of Use on not less than

twenty-four hours’ notice to us at any time, by contacting us:

14.1.1. indicating Your wish to close Your Account; and

14.1.2. stating the reasons why You wish to close Your Account, in particular if You are

doing so because of concerns over the level of Your use of the same.

14.2. We will respond to Your request, confirming closure of Your Account and the date

on which such closure will be effective, within a reasonable time, provided that

You continue to assume responsibility for all activity on Your Account until such

closure has been carried out by us (at which point the Terms of Use shall termi-

nate).

14.3. When You request closure of Your Account under paragraph 14.1 we will, subject

to paragraph 13.3, return any outstanding balance in Your Account to You.

14.4. Upon any termination of Your Account under this paragraph 14 we shall be entitled

to withhold, from the repayment of the outstanding balance on Your Account, any

monies: (a) pursuant to Collusion, Cheating, Fraud and Criminal Activity); (b) pur-

suant to Breach of the Terms of Use; (c) as otherwise provided by the Terms of

Use; or (d) as required by law or regulation.

14.5. When repaying the outstanding balance on Your Account, we shall use the same

method of payment which You provided upon registration of Your Account, or such

other payment method as we may reasonably select.

14.6. Where You have closed Your Account, we may in certain circumstances be able to

re-open Your Account with the same account details as before if You request us to

do so. In such circumstances, while Your Account will have the same account de-

tails as before, it will be subject to the Terms of Use which are in force at the date

of any such re-opening and any prior entitlements (including, but without limitation,

to bonuses or contingent winnings) will no longer be valid.

CLOSURE AND TERMINATION BY US

14.7. We are, at any time (and notwithstanding any other provisions contained in the

notice (or attempted notice) to You using Your Contact Details. In the event of any

such termination by us we shall as soon as reasonably practicable following a re-

quest by You, refund the balance of Your Account.

14.8. Where we close Your Account and terminate the Terms of Use pursuant to Collu-

sion, Cheating, Fraud and Criminal Activity or Breach of the Terms of Use, the

balance of Your Account will be non-refundable and deemed to be forfeited by You

to the extent of any claim that we may have against You as at the date of such

closure (whether under Your Account, a Duplicate Account or otherwise). Closure

of Your Account and Termination of the Terms of Use, other than pursuant to par-

agraphs 13 or 22 of these General Terms, will not affect any outstanding bets,

provided that such outstanding bets are valid and You are not in breach of the

nuses into Your Account, nor will You be entitled to any contingent winnings, at

VERSION 1. DATED 01.11.2022

any time after the date on which it has been closed (whether by us pursuant to the

SUSPENSION BY US

14.9. We shall be entitled to suspend Your Account in the circumstances expressly set

out in the Terms of Use. Upon the suspension of Your Account: (a) no activity shall

be permitted (including deposits, withdrawals, betting or gaming) until the date up-

on which it is re-activated by us; (b) no bonuses or contingent winnings will be

credited to the Account; and (c) we shall address the issue that has given rise to

the Account suspension with a view to resolving it as soon as reasonably practica-

ble so that the Account can, as appropriate, either be re-activated or closed.

15. ACCESS TO, AND USE OF, THE SERVICES

15.1. You are solely responsible for the supply and maintenance of all of Your Access

Devices and related equipment, networks and internet access services that You

need to use in order to access the Services. We will not be liable in any way what-

soever for any losses caused to You (whether resulting from loss of service, poor

internet connectivity, insufficient bandwidth or otherwise) by the internet or any tel-

ecommunications service provider that You have engaged in order to access the

Services. For the avoidance of doubt, the Operator does not make any representa-

tion or give any warranty as to the compatibility of the Services with any particular

third-party software or hardware, including (for the avoidance of doubt) third party

analysis which promise certain results from any of the Services.

15.2. Under no circumstances should You use the Services for any purpose which is or

is likely to be considered to be defamatory, abusive, obscene, unlawful, of a racist,

sexist or other discriminatory nature, or which could cause offence. You must not

use any abusive or aggressive language or images, swear, threaten, harass or

abuse any other person, including other users, via the Website, or attempt to pass

Yourself off as being any other person, or behave in such a manner towards any

Operator staff used to provide the Services, Customer Services, or any helpdesk

or support function which we make available to You.

15.3. You shall use the Website for personal entertainment only and shall not be al-

lowed to provide access or reproduce the Website or any part of it in any form

whatsoever without our express consent, including creating links to it.

15.4. Any material downloaded by You from the Website shall be downloaded entirely at

Your own risk and the Operator shall not be liable in respect of any loss of data or

other damage caused by any such download.

15.5. Where we have reason to believe that Your use of the Services is in breach of any

of paragraphs 15.2, 15.3, 15.4 we shall, without prejudice to any of our other

rights, be entitled forthwith to remove from the Website any offending content.

16. BETTING AND GAMING TERMS

16.1. Expressions used in the betting and gaming industry are numerous. Should You

be in any doubt as to the meaning of any expression, You should:

16.1.1. look up its meaning in relating to the event or game You are betting or gaming

on;

VERSION 1. DATED 01.11.2022

16.1.2. if You are still in any doubt, contact us for clarification; and

16.1.3. not place any bet or game on any event until its meaning is understood to Your

satisfaction,

16.2. We cannot accept any responsibility if You place a bet or game via the products

offered via the Services in circumstances where You do not understand any of the

terms involved in or relating to the bet or game.

17. ALTERATION OF THE WEBSITE

17.1. We may, in our absolute discretion, alter or amend any product or service (includ-

ing any prices offered) available through the Website at any time for the purpose

of ensuring the ongoing provision of the Website, but without prejudice to any

games and/or bets already in progress at the time of such amendment. From time

to time, we may restrict You from accessing some parts of the Website for the

purpose of maintenance of the Website and/or alteration or amendment of any of

the games and/or products available through the Website.

18. THIRD PARTY SOFTWARE

18.1. In order to use the products offered through the Services, You may be required to

download and install software supplied by third parties on to Your Access Device

(“Software”). Software may include, but is not limited to: Access Device applica-

tions, our download Casino and Poker products and any promotional, marketing

and/or facility applications, products and software.

18.2. In such circumstances, You may be required to enter into a separate agreement

with the owner or licensor of such Software in respect of Your use of the same (a

“Third-Party Software Agreement”). In case of any inconsistency between the

vail in so far as the inconsistency relates to the relationship between You and the

Operator.

18.3. It is Your responsibility to ensure that any Software is downloaded onto Your Ac-

cess Device in a manner compatible with Your own Access Device’s specific set-

up. For the avoidance of doubt, we shall not be liable to the extent that the incor-

rect downloading of any Software has an adverse effect on the operation of Your

Access Device.

18.4. Notwithstanding that the Services provided via any Access Device application

shall be subject to the Terms of Use, the terms under which any application

(“App”) is downloaded or installed onto Your Access Device shall be governed by

the agreement entered into between You and the supplier of the relevant App but,

in case of any inconsistency between the Terms of Use and any such agreement,

the Terms of Use will prevail in so far as the inconsistency relates to the relation-

ship between You and the Operator.

19. IT FAILURE

19.1. Where problems occur in the software or hardware used by us to provide the Ser-

vices we will take all reasonable steps to remedy the problem as soon as reason-

ably practicable. Where such problems cause a game to be interrupted in circum-

stances where it cannot be restarted from exactly the same position without any

detriment to You or other players, we will take all reasonable steps to treat You in

VERSION 1. DATED 01.11.2022

a fair manner (which may include reinstating the balance on Your Account to the

position existing following completion of the last bet or game logged on the Opera-

tor’s server immediately prior to the occurrence of the problem).

20. ERRORS OR OMISSIONS

20.1. A number of circumstances may arise where a bet or wager is accepted, or a

payment is made, by us in error. A non-exhaustive list of such circumstances is as

follows:

20.1.1. where we mis-state any odds or terms of a bet or gaming wager to You as a re-

sult of obvious error or omission in inputting the information or setting up a mar-

ket, or as a result of a computer malfunction;

20.1.2. where we have made a ‘palpable error’. A palpable error occurs where:

• in relation to bets placed prior to an event taking place, the prices/terms offered

are materially different from those available in the general market; or

• in relation to any event, the price/terms offered at the time the bet is placed are

clearly incorrect given the probability of the event occurring;

20.1.3. where we have continued to accept bets on a market which should have been

suspended, including where the relevant event is in progress (except where ‘in-

running’ bets are accepted) or had already finished (sometimes referred to as

‘late bets’);

20.1.4. where an error has been made as a result of a Prohibited Practice;

20.1.5. where we should not have accepted, or have the right to cancel or re-settle, a

bet pursuant to the Betting Rules (for example due to ‘Related Contingencies’);

20.1.6. where an error is made by us as to the amount of winnings/returns that are paid

to You, including as a result of a manual or computer input error; or

20.1.7. where an error has been made by us as to the amount of free bets and/or bo-

nuses that are credited to Your Account,

such circumstances being referred to as an “Error”

20.2. We reserve the right to:

20.2.1. correct any Error made on a bet placed and re-settle the same at the correct

price or terms which were available or should have been available through the

Operator (absent the publishing error) at the time that the bet was placed and

the bet will be deemed to have taken place on the terms which were usual for

that bet; or

20.2.2. where it is not reasonably practicable to correct and re-settle under 20.2.1

above, to declare the bet void and return Your stake into Your Account; or

20.2.3. in circumstances where the Error has resulted from a Prohibited Practice, to

take the steps set out in there Terms of Use.

20.3. Any monies which are credited to Your Account, or paid to You as a result of an

Error shall be deemed to be held by You on trust for us and shall be immediately

repaid to us when a demand for payment is made by us to You. Where such cir-

VERSION 1. DATED 01.11.2022

cumstances exist, if You have monies in Your Account we may reclaim these mon-

ies from Your Account pursuant Terms of Use. We agree that we shall use all rea-

sonable endeavors to detect any Errors and inform You of them as soon as rea-

sonably practicable.

20.4. Neither we (including our employees or agents) nor our partners or suppliers shall

be liable for any loss, including loss of winnings, that results from any Error by us

or an error by You.

20.5. You shall inform us as soon as reasonably practicable should You become aware

of any Error.

20.6. Where You have used monies which have been credited to Your Account or

awarded to You as a result of an Error to place subsequent bets or play games,

we may cancel such bets and/or withhold any winnings which You may have won

with such monies, and if we have paid out on any such bets or gaming activities,

such amounts shall be deemed to be held by You on trust for us and You shall

immediately repay to us any such amounts when a demand for repayment is made

by us to You.

21. EXCLUSION OF OUR LIABILITY

21.1. Your access to and use of the Services is at Your sole option, discretion and risk.

We shall not be liable for any attempts by You to use the Services by methods,

means or ways not intended by us.

21.2. We will provide the Services with reasonable skill and care and substantially as

described in the Terms of Use. We do not make any other promises or warranties

regarding the Services, or any products or services forming a part of the Services,

and hereby exclude (to the extent permitted by law) all implied warranties in re-

spect of the same (including implied warranties as to satisfactory quality and/or fit-

ness for Your purpose). In particular, we do not warrant that the Website will have

uninterrupted availability or that it will be free of bugs, viruses or other errors.

21.3. WE (INCLUDING OUR COMPANIES, AFFILIATES, OFFICERS, DIRECTORS,

AGENTS AND EMPLOYEES) SHALL NOT BE LIABLE TO YOU, WHETHER

SUCH LIABILITY ARISES IN CONTRACT, TORT (INCLUDING NEGLIGENCE)

OR OTHERWISE, IN RESPECT OF ANY:

21.3.1. LOSS OF DATA;

21.3.2. LOSS OF PROFITS;

21.3.3. LOSS OF REVENUE;

21.3.4. LOSS OF BUSINESS OPPORTUNITY;

21.3.5. LOSS OF OR DAMAGE TO GOODWILL OR REPUTATION;

21.3.6. BUSINESS INTERRUPTION; OR

21.3.7. ANY INDIRECT, SPECIAL OR CONSEQUENTIAL LOSS OR DAMAGE, EVEN

WHERE SUCH LOSS OR DAMAGE HAS BEEN NOTIFIED TO US AS BEING

POSSIBLE, ARISING OUT OF THE TERMS OF USE OR ANY USE WHAT-

SOEVER BY YOU OF THE SERVICES.

VERSION 1. DATED 01.11.2022

22. BREACH OF THE TERMS OF USE

22.1. You will fully indemnify, defend and hold us and our officers, directors, employees,

agents, contractors and suppliers harmless from and against any and all losses,

costs, expenses, claims, demands, liabilities and damages (including legal fees),

however caused, that may arise, whether or not reasonably foreseeable, as a re-

sult of or in connection with:

22.1.1. the access to and use of the Services by You or by anyone else using Your

username and password; and/or

22.1.2. any breach by You of any of the terms and provisions of the Terms of Use.

22.2. Where You are in breach of the Terms of Use, we may at our sole discretion, prior

to any suspension or termination of Your Account, notify You (using Your Contact

Details) that You are in breach, requiring You to stop the relevant act or failure to

act, and/or requiring You to put right an act or fault on Your part and warning You

of our intended action if You do not do so, provided always that such notification

shall not be a pre-condition to any suspension or termination of Your Account.

22.3. We have the right to disable any user identification code or password, whether

chosen by You or allocated by us, at any time, if in our reasonable opinion You

have failed to comply with any of the provisions of the Terms of Use.

22.4. In addition to any other remedy available, if You breach any of the Terms of Use

we shall be entitled to recover from Your Account any positive balance to the ex-

tent of any amount reasonably claimed against You pursuant to paragraph 21.1.

23. INTELLECTUAL PROPERTY RIGHTS

23.1. All website design, text, graphics, music, sound, photographs, video, the selection

and arrangement thereof, software compilations, underlying source code, software

and all other material forming part of the Services are subject to copyright and

other proprietary rights which are either owned by us or used under license from

third party rights owners. To the extent that any material comprised within the Ser-

vices may be downloaded or printed then such material may be downloaded to a

single device only (and hard copies may be printed) solely for Your own personal,

non-commercial use.

23.2. Under no circumstances shall the use of the Services grant to You any interest in

any intellectual property rights (for example copyright, know-how or trademarks)

owned by us or by any third party whatsoever, other than a personal, non-

exclusive, non-sub-licensable license to use such intellectual property rights in

connection with Your personal, non-commercial use of the Services pursuant to

the Terms of Use.

23.3. No rights whatsoever are granted to use or reproduce any trademarks or logos

which appear on the Website except as specifically permitted in accordance with

the Terms of Use.

23.4. You must not, nor must You allow any other person to copy, store, publish, rent,

license, sell, distribute, alter, add to, delete, remove or tamper with the Website or

any part of it in any way or directly or indirectly disrupt or interfere (or attempt to

disrupt or interfere) with or alter the Website, other than in the course of viewing or

using the Website in accordance with the Terms of Use.

VERSION 1. DATED 01.11.2022

23.5. All intellectual property rights, the logos, designs, trademarks and other distinctive

brand features of the Operator and any content provided by the Operator or any

third party for inclusion on the Website vest in the Operator or the applicable third

party. You agree not to display or use such logos, designs, trademarks and other

distinctive brand features in any manner without our prior written consent.

24. VIRUSES, HACKING AND OTHER OFFENCES

24.1. You shall not:

24.1.1. corrupt the Website;

24.1.2. attempt to gain unauthorized access to the Website, the servers on which the

Website is stored or any server, computer or database connected to the Web-

site;

24.1.3. flood the Website with information, multiple submissions or “spam”;

24.1.4. knowingly or negligently use any features which may affect the function of the

Website in any way for example (but not limited to) releasing or propagating vi-

ruses, worms, trojans, logic bombs or similar material that is malicious or harm-

ful;

24.1.5. interfere or tamper with, remove or otherwise alter in any way, any information

in any form which is included on the Website;

24.1.6. attack the Website via a denial-of-service attack or a distributed denial-of-

service attack. We will report any suspected breach to the relevant law en-

forcement authorities and we will co-operate with those authorities by disclosing

Your identity to them. In the event of such a breach, Your right to use the Web-

site will cease immediately.

24.2. We will not be liable for any loss or damage caused by a distributed denial-of-

service attack, viruses or other technologically harmful material that may infect

Your Access Device and related equipment, computer programs, data or other

proprietary material due to Your use of the Website or to Your downloading of any

material posted on such Website, or on any website linked to the Website.

24.3. Website is free from malicious software.

25. YOUR PERSONAL INFORMATION

25.1. All information on Your Account held by us is securely data warehoused and re-

mains confidential except where otherwise stated in the Terms of Use (including,

for the avoidance of doubt, the Privacy Policy).

25.2. We are required by law to comply with data protection requirements in the way in

which we use any personal information collected from You in Your use of the Ser-

vices. We therefore take very seriously our obligations in relation to the way in

which we use Your personal information.

25.3. Prior to Your use of and when You use the Services it will be necessary for us to

collect certain information about You, including Your name and date of birth, Your

Contact Details, and may also include information about Your marketing prefer-

ences (all of which shall be known as “Your Personal Information“).

VERSION 1. DATED 01.11.2022

25.4. By providing us with Your Personal Information, You consent to our processing

Your Personal Information, including any of the same which is particularly sensi-

tive:

25.4.1. for the purposes set out in the Terms of Use (including the Privacy Policy); and

25.4.2. for other purposes where we need to process Your Personal Information for the

purposes of operating the Services,

including by sharing it with our service providers, employees and agents for these

purposes, for example to our providers of postal services, marketing services and

Customer Services agents. We may also disclose Your Personal Information in

order to comply with a legal or regulatory obligation.

25.5. We may retain copies of any communications that You send to us (including cop-

ies of any emails) in order to maintain accurate records of the information that we

have received from You.

26. USE OF ‘COOKIES’ ON THE WEBSITE

26.1. The Website may use ‘cookies’ to track Your use of the internet and to assist the

functionality of the Website. A cookie is a small file of text which is downloaded on-

to Your Access Device when You access the Website and it allows us to recognize

when You come back to the Website. We use or shall use cookies for the opera-

tion of the Website, including (for example) to allow You to remain logged in as

You browse between, and use Your Account to bet on or play games on, different

parts of the Website. We also use cookies for our own analytical purposes so that

we can identify where customers have encountered technical problems on the

Website, and therefore help us improve our customers’ experience.

26.2. If You object to cookies or want to delete any cookies that are already stored on

Your Access Device, we recommend that You follow the instructions for deleting

existing cookies and disabling future cookies on Your file management and inter-

net browsing software. Further information on deleting or controlling cookies is

available within our Privacy Policy or at www.aboutcookies.org. Please note that

by deleting our cookies or disabling future cookies You may not be able to access

certain areas or features of the Website.

27. COMPLAINTS AND NOTICES

27.1. No claim or dispute with regard to:

27.1.1. the acceptance or settlement of a bet which You have made using the Services

will be considered more than thirty days after the date of the original transac-

tion; and

27.1.2. a game which You have played using the Services will be considered more than

twelve weeks after the date on which the relevant transaction or game play took

place.

27.2. Should You wish to make a complaint regarding the Services, as a first step You

should, as soon as reasonably practicable, contact us about Your complaint, which

will be escalated as necessary within our Support team until resolution.

VERSION 1. DATED 01.11.2022

27.3. You acknowledge that our random number generator will determine the outcome

of the games played through the Services and You accept the outcomes of all

such games. You further agree that in the unlikely event of a disagreement be-

tween the result that appears on Your screen and the game server used by the

Operator, the result that appears on the game server will prevail, and You

acknowledge and agree that our records will be the final authority in determining

the terms and circumstances of Your participation in the relevant online gaming

activity and the results of this participation.

27.4. When we wish to contact You, we may do so using any of Your Contact Details.

Notices will be deemed to have been properly served and received by You imme-

diately after an email is sent or after we have communicated with You directly by

telephone (including where we leave You a voicemail), or three days after the date

of posting of any letter. In proving the service of any notice, it will be sufficient to

prove, in the case of a letter, that such letter was properly addressed, stamped

and placed in the post; in the case of an email, that such email was sent to the

specified email address (if any) in Your Contact Details at the time that any such

email was sent.

27.5. If there is no reaction on your complaint or notice from us or in your opinion the

issue is not yet resolved, you can file a complaint or notice to the licensing and su-

pervision organization contacting [email protected].

28. TRANSFER OF RIGHTS AND OBLIGATIONS

28.1. We reserve the right to transfer, assign, sublicense or pledge the Terms of Use

(an “assignment”), in whole or in part, to any person without notice to You, provid-

ed that any such assignment will be on the same terms or terms that are no less

advantageous to You.

28.2. You may not assign, sublicense or otherwise transfer in any manner whatsoever

any of Your rights or obligations under the Terms of Use.

29. EVENTS OUTSIDE OUR CONTROL

29.1. We will not be liable or responsible for any failure to perform, or delay in perfor-

mance of, any of our obligations under the Terms of Use that is caused by events

outside our reasonable control, including (without limitation) any telecommunica-

tions network failures, power failures, failures in third party computer (or other)

equipment, fire, lightning, explosion, flood, severe weather, industrial disputes or

lock-outs, terrorist activity and acts of government or other competent authorities

(a “Force Majeure Event“).

29.2. Our performance is deemed to be suspended for the period that the Force

Majeure Event continues, and we will have an extension of time for performance

for the duration of that period. We will use our reasonable endeavors to bring the

Force Majeure Event to a close or to find a solution by which our obligations may

be performed despite the Force Majeure Event.

30. WAIVER

30.1. If we fail to insist upon strict performance of any of Your obligations or if we fail to

exercise any of the rights or remedies to which we are entitled, this shall not con-

stitute a waiver of such rights or remedies and shall not relieve You from compli-

ance with such obligations.

VERSION 1. DATED 01.11.2022

30.2. A waiver by us of any default shall not constitute a waiver of any subsequent de-

fault.

30.3. No waiver by us of any of the provisions of the Terms of Use shall be effective un-

less it is expressly stated to be a waiver and is communicated to You in writing in

accordance with paragraph 27 (Complaints and Notices) above.

31. SEVERABILITY

31.1. If any of the Terms of Use are determined by any competent authority to be inva-

lid, unlawful or unenforceable to any extent, such term, condition or provision will

to that extent be severed from the remaining terms, conditions and provisions

which will continue to be valid to the fullest extent permitted by law.

31.2. In such cases, the part deemed invalid or unenforceable shall be amended in a

manner consistent with the applicable law to reflect, as closely as possible, the

Operator’s original intent.

32. ENTIRE AGREEMENT

32.1. The Terms of Use and any document expressly referred to in them represent the

entire agreement between You and us and supersede any prior agreement, un-

derstanding or arrangement between You and us, whether oral or in writing.

32.2. We each acknowledge that neither of us has relied on any representation, under-

taking or promise given by the other or implied from anything said or written in ne-

gotiations between us except as expressly stated in the Terms of Use.

32.3. Neither party shall have any remedy in respect of any untrue statement made by

the other, whether orally or in writing, prior to the date of the contract (unless such

untrue statement was made fraudulently) and the other party’s only remedy shall

be for breach of contract as provided in the Terms of Use.

33. THIRD PARTY RIGHTS

33.1. Unless these Terms of Use expressly state otherwise a person who is not a party

to these Terms of Use has no right to enforce any of the terms. It is expressly for-

bidden for End Users to transfer any assets of value of any kind to a third party,

including but not limited, it is forbidden to transfer ownership of account(s), win-

nings, deposits, bets, rights and/or claims in connection with these assets, legal,

commercial or of any other character. Such prohibition includes, but is not limited

to encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation

and/or gifting either separately or in cooperation with a fiduciary or any other third

party, company, natural or legal individual, foundation and/or association in any

way or shape of form.

34. LAW AND JURISDICTION

34.1. These Terms of Use shall be governed by and interpreted in accordance with the

laws of the Curacao.

35. RESPONSIBLE GAMING/GAMBLING

35.1. For those Clients who wish to restrict their gambling, we provide a voluntary self-

exclusion policy, which enables You to close Your Account or restrict Your ability

to place bets or game on the Website for a minimum period of six months. Once

VERSION 1. DATED 01.11.2022

Your Account has been self-excluded You will be unable to reactivate the Account

under any circumstances until the expiry of the period chosen under this para-

graph. At the expiry of the self-exclusion period You will be entitled to re-

commence use of the Services by contacting us.

35.2. In case you are concerned about your gambling practices there are a number of

guidelines you may find useful:

35.2.1. try and establish limits for the amounts you want to wager or deposit.

35.2.2. consider how long you wish any wagering session to last before commencing

and be sure to keep an eye on the clock.

35.2.3. try not to let gambling interfere with your daily responsibilities.

35.3. Mind that gambling is not advised if you are recovering for any form of dependen-

cy or if you are under the influence of alcohol or any other substance including

some prescription medication.

35.4. You should always be aware, that gambling is a form of recreation and should not

be viewed as an alternative source of income or a way to recoup debt. Recognis-

ing that you may be developing a gambling problem is the first step to regaining

control.

35.5. Please bear in mind, that:

35.5.1. Gambling should be entertaining and not seen as a way of making money

35.5.2. you should avoid chasing losses

35.5.3. Only gamble what you can afford to lose

35.5.4. Keep track of time and the amount you spend gambling

35.6. If You require any information relating to this contact our Support.

35.7. The Operator is committed to supporting Responsible Gambling initiatives. We

suggest to visit www.responsiblegambling.org for further help, if you feel that gam-

bling starts to become a problem for you.

36. LINKS

36.1. Where we provide hyperlinks to other websites, we do so for information purposes

only. You use any such links at your own risk and we accept no responsibility for

the content or use of such websites, or for the information contained on them. You

may not link to this site, nor frame it without our express written permission.

37. CONTACTING US

The Operator can be contacted by e-mail. If You are concerned about your gambling

practices there are a number of guidelines you may find useful:

• Consider how long you wish any wagering session to last before commencing

and be sure to keep an eye on the clock.

• Try not to let gambling interfere with your daily responsibilities.

VERSION 1. DATED 01.11.2022

• Gambling is not advised if you are recovering for any form of dependency or if

you are under the influence of alcohol or any other substance including some

prescription medication. We recommend that you consult your GP for more in-

formation.

• Gambling is a form of recreation and should not be viewed as an alternative

source of income or a way to recoup debt.

VERSION 1. DATED 01.11.2022

Annex 1 The list of Game providers and restricted territories

PROVIDER RESTRICTED TERRITORY

NetEnt 1. Absolute Restriction

NetEnt will not permit NetEnt Casino Games to be supplied to any enti-

ty that operates in any of the below jurisdictions (irrespective of wheth-

er or not NetEnt Casino Games are being supplied by the entity in that

jurisdiction) without the appropriate licenses.

Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark,

Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Roma-

nia, Spain, Sweden, Switzerland, United Kingdom, United States

of America.

2. Blacklisted Territories

All NetEnt Casino Games may not be offered in the following territo-

ries:

Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Bot-

swana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic,

Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana,

Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mex-

ico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philip-

pines, Portugal, Romania, Singapore, Spain, Sweden, Switzer-

land, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Ugan-

da, United Kingdom, United States of America, Yemen, Zimbabwe.

3. Blacklisted Branded Games Territories

The followed NetEnt Braded Games have some further restrictions in

addition to the Blacklisted Territories set out above:

3.1. In addition to the jurisdictions set out in paragraph 2, Planet of the

Apes Video Slot must not be offered in the following territories:

Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Tur-

key, Ukraine.

3.2. In addition to the jurisdictions set out in paragraph 2, Vikings Video

Slot must not be offered in the following jurisdictions:

Azerbaijan, Cambodia, Canada, China, France, India, Indonesia,

Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia,

South Korea, Thailand, Turkey, Ukraine, United States of America.

3.3. In addition to the jurisdictions set out in paragraph 2, Narcos Video

Slot must not be offered in the following territories:

Indonesia, South Korea.

3.4. In addition to the jurisdictions set out in paragraph 2, Street Fighter

VERSION 1. DATED 01.11.2022

Video Slot must not be offered in the following territories:

Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Baha-

mas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Is-

lands, Canada, Cayman Islands, China, Chile, Clipperton Island,

Columbia, Costa Rica, Cuba, Curacao, Dominica, Dominican Re-

public, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala,

Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico,

Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba,

Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint

Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon,

Saint Vincent and the Grenadines, South Korea, Suriname, Turks

and Caicos Islands, United States of America, Uruguay, US Virgin

Islands, Venezuela.

3.5. In addition to the jurisdictions set out in paragraph 2, Fashion TV

Video Slot must not be offered in the following territories:

Cuba, Jordan, Turkey, Saudi Arabia.

4. Universal Monsters (Dracula, Creature from the Black Lagoon,

Phantoms Curse and The Invisible Man) may only be played in the

following territories:

Andorra, Austria, Armenia, Azerbaijan, Belarus, Bosnia and Her-

zegovina, Cyprus, Finland, Georgia, Germany, Greece, Hungary,

Iceland, Ireland, Liechtenstein, Luxembourg, Malta, Moldova,

Monaco, Montenegro, Netherlands, North Macedonia, Norway, Po-

land, Russia, San Marino, Serbia, Slovakia, Slovenia, Turkey and

Ukraine.

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